Terms of service

Welcome to Luna Devi Jewels. By accessing our website and purchasing from our store, you agree to the following Terms of Service. Please read these terms carefully before using our website or placing an order.

Website Use

By using the Luna Devi Jewels website, you agree to use this site for lawful purposes only. You may not use our website to engage in fraudulent activity, misuse our content, interfere with our website operations, or violate any applicable laws or regulations.

Luna Devi Jewels reserves the right to refuse service, cancel orders, or restrict access to our website at any time if we believe there is suspicious, fraudulent, or abusive activity.

Product Information

We make every effort to display our jewelry, colors, and product details as accurately as possible. However, slight variations may occur due to lighting, photography, device settings, or the handmade nature of certain pieces.

Luna Devi Jewels offers 18K gold-plated, 18K gold-plated stainless steel, and 18K gold-filled jewelry. These items are not solid gold. Please review product information and care instructions before purchasing.

Pricing & Payments

All prices listed on the Luna Devi Jewels website are subject to change without notice. We reserve the right to correct pricing errors, update product availability, or cancel orders affected by incorrect pricing information.

By placing an order, you agree to provide accurate and complete payment and customer information. Orders are only processed once payment has been successfully received and verified.

Orders & Availability

Once an order has been placed, you will receive an order confirmation via email. Order confirmation does not guarantee acceptance of your order. Luna Devi Jewels reserves the right to cancel or refuse any order due to inventory issues, suspected fraud, incorrect pricing, or other circumstances.

If an order is canceled after payment has been processed, a refund will be issued to the original payment method.

Custom Jewelry

Custom jewelry pieces are created specifically for each customer and require additional processing time. Due to the personalized nature of custom orders, changes, cancellations, refunds, or exchanges may not be accepted once production has begun.

Please ensure all custom order details are correct before submitting your purchase.

Intellectual Property

All content on the Luna Devi Jewels website, including but not limited to logos, brand names, product images, designs, graphics, text, and marketing materials, are the property of Luna Devi Jewels and may not be copied, reproduced, or used without written permission.

Limitation of Liability

Luna Devi Jewels is not responsible for damages, losses, or issues resulting from improper use, improper care, allergic reactions, normal wear and tear, shipping delays, or circumstances outside of our control.

Customers are responsible for following jewelry care instructions to maintain the quality and appearance of their pieces.

Privacy

Your privacy is important to us. Any personal information collected through our website is used to process orders, provide customer service, and improve your shopping experience. We do not sell customer information.

Policy Agreement

By placing an order with Luna Devi Jewels, you acknowledge that you have read, understood, and agreed to our Terms of Service, Shipping Policy, and Refund & Exchange Policy.

Changes To Terms

Luna Devi Jewels reserves the right to update or modify these Terms of Service at any time without prior notice. Any changes will become effective once posted on our website.

If you have any questions regarding these Terms of Service, please contact us at:

Email: info@lunadevijewels.shop

Thank you for choosing Luna Devi Jewels — where every piece is designed to help you shine.